Returns

Short version: no change-of-mind returns, because every tee is printed just for you. If it arrives faulty, damaged or misprinted, we replace or refund it.

Change of mind

We do not offer returns or exchanges for change of mind, and that includes picking the wrong size. Each tee is made to order, so we cannot put it back on a shelf. Please check the size guide before you buy. If you are between sizes, ask us first via contact.

Faulty, damaged or misprinted

If something is wrong with your tee, we will fix it. That covers things like:

• a print that is wrong, off-centre, smudged, cracked or peeling
• holes, stains or faulty stitching
• the wrong design or the wrong size sent to you
• damage in the post

You choose a replacement or a refund. You do not pay for shipping on a replacement, and in most cases you will not need to send the faulty tee back.

How to claim

1. Go to /contact within 30 days of delivery.
2. Include your order number (it starts with AWI) and tell us what is wrong.
3. Send a clear photo of the problem. The contact form is text only, so we will reply by email and you can attach the photo to that reply. You can also email support@awaitinginput.online directly with the photo attached.
4. We reply within 2 business days with a replacement or a refund.

Refunds go back to the card or payment method you used. Your bank usually takes 5 to 10 business days to show it.

The 30 days is how we keep ordinary claims quick and simple. It does not limit your rights under the Australian Consumer Law, described below.

Your rights under the Australian Consumer Law

Nothing on this page limits your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

• Major failure. You are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.
• Other failures. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced. For a printed tee that means a replacement, or a refund if we cannot replace it within a reasonable time.

These guarantees apply regardless of anything else on this page, and they are not limited to 30 days. They last for as long as it is reasonable to expect a tee like this to last.

More detail is on the ACCC website.

What is not a fault

• Small differences in colour or print position between the mockup on screen and the real tee. See Terms.
• Damage from not following the care label, such as hot washing or ironing over the print.
• Normal wear over time.